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Repay and manage benefit money you owe

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Accessibility for Repay and manage benefit money you owe

This service is part of the wider GOV.UK website. There’s a separate accessibility statement for the main GOV.UK website.

This page only contains information about the Repay and manage benefit money you owe service.

Using this service

This service is run by DWP. We want as many people as possible to be able to use this service. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • get from the start of the service to the end using just a keyboard
  • get from the start of the service to the end using speech recognition software
  • listen to the service using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the text in the service as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this service is

All parts of the service are fully accessible.

What to do if you have difficulty using this service

If you have difficulty using this service, contact us by calling:

If you live in Great Britain:

  • Telephone: 0800 916 0647
  • Textphone: 0800 916 0651
  • NGT text relay – if you cannot hear or speak on the phone: 18001 then 0800 916 0647
  • Calling from abroad: +44 (0)161 904 1233
  • Monday to Friday, 8am to 7:30pm (closed on public holidays)

Find out about call charges

If you live in Northern Ireland:

  • Telephone: 0800 587 1322
  • Textphone: 0800 587 2986
  • Monday to Friday, 9am to 4pm (closed on public holidays)

Find out about call charges

As part of providing this service, we may need to send you messages or documents. We’ll ask you how you want us to send messages or documents to you, but contact us if you need them in a different format. For example large print, audio recording or braille.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this service’s accessibility

DWP is committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This service is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

How we tested this service

The service was last tested on 1st September 2020 and was checked for compliance with WCAG 2.1 AA. The test was carried out by DWP’s internal service team for Repay and manage benefit money you owe, supplemented by additional testing with the Digital Accessibility Centre.